Return & Refund Policy – Punjabstar

At Punjabstar, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return within 30 days from the date of delivery, provided that:

  • The item is unused, unworn, and in original condition
  • The item is returned with original packaging and tags
  • The product is not damaged or altered

2. Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or personalized products
  • Items damaged due to misuse, wear and tear, or improper handling
  • Any item returned without prior approval

3. Returns for Non-Defective Items

We do accept returns for non-defective items, as long as they meet the eligibility criteria mentioned above.

4. Return Process

To initiate a return:

  1. Contact our support team at [your email/contact]
  2. Provide your order number and reason for return
  3. Our team will guide you through the return instructions

Note: Customers may be responsible for return shipping costs unless the item is defective or incorrect.

5. Refunds

Once we receive and inspect your returned item:

  • You will be notified regarding the approval or rejection of your refund
  • If approved, your refund will be processed within 7 business days
  • Refunds will be issued to the original payment method

6. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  • Please check with your bank or payment provider
  • Contact us for further assistance

7. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with photo proof. We will resolve the issue promptly.

8. Contact Us

For any return or refund inquiries, please contact:

✅ Notes (important for Google Merchant approval):

  • Clear return window (30 days) ✔
  • Refund timeline (7 days) ✔
  • Conditions for returns ✔
  • Non-returnable items clearly listed ✔
  • Contact method included ✔