Shipping Policy
At Punjab Star, we are committed to delivering your custom team jerseys safely, efficiently, and on time. As all our products are custom-made specifically for each order, our delivery timeline includes both production and shipping time.
📦 Order Process Timeline
Design Approval Phase:
24–48 hours
Production Time:
2–4 business days after design approval
Shipping / Delivery Time:
5–10 business days (worldwide) 🚚
⏱️ Total Estimated Delivery Time
From order placement to final delivery:
- Domestic (Canada/USA): 07-14 business days
- International: 14-18 business days
🎨 Design Approval Process
After you place your order, our team will:
- Create a detailed digital mockup of your custom design
- Send the design proof within 24–48 hours
- Wait for your approval before starting production
- Provide revisions if needed to match your requirements
👉 Production begins only after your final approval.
Any requested changes may slightly extend the timeline.
🏭 Manufacturing Time
Once your design is approved:
- Standard Production: 7–10 business days
- Complex Designs: May require additional time (you will be informed in advance)
- Large Team Orders (15+ items): May take 2–4 business days depending on quantity
📦 When Does My Order Ship?
Your order follows the process below:
Order Placed:
You complete checkout on our website
Design Proof Sent:
Within 24–48 hours
Customer Approval:
You review and approve the design
(No time limit — take your time to ensure everything is perfect)
Production Begins:
Immediately after design approval
Production Completed:
Within 5–10 business days after approval
Quality Check:
Completed on the same day as production
Package Ships:
Same day or next business day after quality check
📅 Example Timeline
Monday: Order placed
Tuesday: Design proof received and approved
Following Week (Mid–Late): Production completed
Same / Next Day: Order shipped
Next 5–10 Business Days: Delivery completed (worldwide)
⏱️ Total Estimated Delivery Time
From order placement to final delivery:
- Domestic (Canada/USA): 07-14 business days
- International: 14-18 business days
🚚 Free Shipping
📦 Tracking Information
Once your order has been shipped, you will receive:
- A shipping confirmation email with your tracking number
- The carrier name (DHL, FedEx, UPS, etc.)
- A direct link to track your shipment
Please note:
Tracking updates may take 24–48 hours to appear after you receive your shipping confirmation. This is normal while the carrier processes your package.
💰 Customs & Import Duties
Important for International Customers:
All international orders are shipped under DDU (Delivery Duty Unpaid) terms.
This means the buyer is responsible for:
- Import duties
- Customs fees
- VAT/GST (if applicable)
- Any additional taxes or charges required by your country
💡 Important Note
At Punjab Star, every product is made-to-order, ensuring each item is fully customized and meets our high-quality standards.